Customer Service Account Associate

Company: Gilded Compass
Location: Houston
Posted on: July 10, 2025

Job Description:

Gilded Compass , a significant advisory firm in the telecommunications business, is searching for a dedicated and customer-focused Customer Service Account Associate to build and nurture strong relationships with customers acquired through our Frontier Communications campaign in Houston. As a growing business consulting firm committed to exceptional customer engagement and long-term partnerships, we are looking for an individual to ensure the ongoing satisfaction and growth of our valued Frontier customers who were initially engaged through our direct efforts. As a Customer Service Account Associate, you will be the primary point of contact for a portfolio of customers acquired through our efforts in Houston. Your focus as a Customer Service Account Associate will be on fostering lasting relationships with these customers, understanding their evolving needs related to Frontier's internet, phone, and other services they signed up for via our direct outreach, and identifying opportunities to enhance their experience and strengthen our long-term partnership with them. Key Responsibilities of the Customer Service Account Associate: Serve as the primary point of contact for a portfolio of direct customers in Houston who were initially acquired through the Frontier Communications campaign. Nurture strong, lasting relationships with assigned customers after their initial engagement to maximize satisfaction and retention. Promptly and effectively address customer inquiries, issues, and complaints, collaborating with internal teams to ensure a positive post-sale experience. Identify opportunities to upsell or cross-sell Frontier Communications services or upgrades to existing acquired customers based on their needs and usage. Provide customized support and recommendations by thoroughly understanding each customer's experience with their Frontier services. Collaborate with the sales and technical support teams to ensure seamless ongoing support and a positive long-term relationship with our customer base. Track and report on key customer account metrics (satisfaction, retention, growth opportunities).

Keywords: Gilded Compass, Texas City , Customer Service Account Associate, Sales , Houston, Texas