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Overnight Guest Relations Agent (Security) - El Cosmico

Company: Bunkhouse
Location: Texas City
Posted on: January 15, 2022

Job Description:

Calling all West Texas night owls! We need an Overnight Guest Relations Agent (a.k.a. Security) to keep a set of eyes on our high desert hideaway, as well as assist with any guest needs during the overnight hours. The person in this position must be observant, proactive, and able to make decisions independently. This position requires flexible response, from friendly notices to stern warnings accompanied with consequences. The Overnight Guest Relations Agent acts as a motel ambassador to ensure all guests enjoy their stay.About our Company:Located on 21-acres of desert campground, El Cosmico is a community-lodging concept where guests sleep in vintage trailers, Sioux-style tepees, and safari tents on the edge of Marfa, Texas. With a "get your hands dirty" philosophy, Lambert brought to life a communal space that cultivates artistic engagement through regular on-site creative workshops and annual Trans-Pecos Festival of Music + Love, as well as back-to-basic activities (including stargazing). Providing a temporary retreat from the modern world, El Cosmico offers unique camping accommodations intermixed with common spaces dispersed throughout the grounds, from a hammock grove to an outdoor kitchen + dining area to a community lounge + mercantile, all with limited to no WiFi. The lobby and online store, El Cosmico Provision Company, offers an array of eccentric supplies for camping and living, reflecting El Cosmico's distinct style.El Cosmico is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, The Carpenter Hotel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.We're Looking for someone with: 1-2 years' experience in hospitality or security preferred Ability to multi-task and adapt to changing priorities High level customer service Strong communication and interpersonal skillsBunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.Job Responsibilities: Make rounds every fifteen minutes, patrolling motel and accompanying property Check doors of vacant rooms, housekeeping, and maintenance to confirm they're locked Address guest needs such as additional towels or bedding, TV or internet issues, etc. Proactively engage disruptive guests, with a focus on de-escalation Explain and enforce motel policies in rooms and common areas Communicate with front desk to maintain full picture of activity around property Perform general upkeep duties such as trash pickup, etc. Monitor community for suspicious activity Write nightly report communicating any problems or issues and their solutions to the day staffBunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) Free stays at Bunkhouse hotels (Full Time) 401k with company matching Employee DiscountsBunkhouse Core Values: BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do. CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day. BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been. EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary. LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

Keywords: Bunkhouse, Texas City , Overnight Guest Relations Agent (Security) - El Cosmico, Sales , Texas City, Texas

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