Overnight Member Services Representative

Company: Planet Fitness Houston
Location: Texas City
Posted on: May 4, 2021

Job Description:

Job Summary TheOvernight Closer (Member Services Representative)will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that days shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    • Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each days enteries.
    • Create abank deposit for next day.
    • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
      • Customer service background preferred.
      • Basic computer proficiency.
      • A passion for fitness and health.
      • Upbeat and positive attitude!
      • Punctuality and reliability is a must.
      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
      • Strong listener with the ability to empathize and problem solve.
      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older. Physical Demands
        • Continual standing and walking during shift.
        • Continual talking in person or on the phone during shift.
        • Ability to work 3rd shift (overnights).
        • Must be able to occassionallylift up to 50 lbs. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness Houston, Texas City , Overnight Member Services Representative, Sales , Texas City, Texas