HVAC and Plumbing Customer Service Representative

Company: Vanderford Air, Inc.
Location: Texas City
Posted on: July 31, 2022

Job Description:

Job Description Maintain the service technicians daily schedules and debrief the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and customers, including keeping customers appraised as to company schedule and requested lead-times. Required Qualifications: --- Advanced customer service skills. --- Ability to multi-task --- Organized --- Geographical knowledge of service area or map reading skills --- Knowledge of industry is recommended but not required --- Knowledge of Service Titan software is a plus --- Computer skills --- High school diploma or general education degree (GED) --- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Daily Duties: --- Take incoming customer calls. --- Schedule and coordinate all service calls as calls are received. --- Create dispatch ticket for all service calls. --- Dispatch Service Technicians, one call at a time. --- Dispatch Service Technicians from home to first call. --- Debrief Service Technicians after completion of each call. --- Respond to all messages left overnight. --- Maintain the dispatch board / schedule. --- Forecast workload for 2 --- 3 days out --- Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.) --- Type service contract proposals for new customers --- Maintain on call schedule, to include 1st on call and standby technician --- Maintain customer history files in database --- File service orders --- Prepare paperwork for all manufacture warranty parts --- Facilitate return of warranty parts --- Update service database from service ticket Company Description We are the air conditioning experts. We offer quality HVAC system repair, installation, and maintenance services, as well as, a new plumbing and generator division throughout all of Houston to Galveston Bay.

Keywords: Vanderford Air, Inc., Texas City , HVAC and Plumbing Customer Service Representative, Professions , Texas City, Texas