HVAC and Plumbing Customer Service Representative
Company: Vanderford Air, Inc.
Location: Texas City
Posted on: July 31, 2022
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Job Description:
Job Description Maintain the service technicians daily schedules
and debrief the technicians as service calls are completed.
Schedule return trips with customers when parts are in. Maintain
the on call schedule for service technicians. Maintain customer
database with current information. Clear and concise communications
with department managers, employees and customers, including
keeping customers appraised as to company schedule and requested
lead-times. Required Qualifications: --- Advanced customer service
skills. --- Ability to multi-task --- Organized --- Geographical
knowledge of service area or map reading skills --- Knowledge of
industry is recommended but not required --- Knowledge of Service
Titan software is a plus --- Computer skills --- High school
diploma or general education degree (GED) --- Two years related
experience and/or training in customer service, dispatching or
project management or equivalent combination of education and
experience Daily Duties: --- Take incoming customer calls. ---
Schedule and coordinate all service calls as calls are received.
--- Create dispatch ticket for all service calls. --- Dispatch
Service Technicians, one call at a time. --- Dispatch Service
Technicians from home to first call. --- Debrief Service
Technicians after completion of each call. --- Respond to all
messages left overnight. --- Maintain the dispatch board /
schedule. --- Forecast workload for 2 --- 3 days out --- Update
customer files as information is received from installation.
(Extended warranties, equipment info, new customers, Birthday
tickler file, etc.) --- Type service contract proposals for new
customers --- Maintain on call schedule, to include 1st on call and
standby technician --- Maintain customer history files in database
--- File service orders --- Prepare paperwork for all manufacture
warranty parts --- Facilitate return of warranty parts --- Update
service database from service ticket Company Description We are the
air conditioning experts. We offer quality HVAC system repair,
installation, and maintenance services, as well as, a new plumbing
and generator division throughout all of Houston to Galveston
Bay.
Keywords: Vanderford Air, Inc., Texas City , HVAC and Plumbing Customer Service Representative, Professions , Texas City, Texas
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