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Senior Consultant, Transformation PM

Company: Dell Technologies
Location: Texas City
Posted on: September 17, 2020

Job Description:

Job Details Full-timeEstimated: $93,000 - $130,000 a year3 hours ago Qualifications - Analysis skills - Conflict management - Communication skills Full Job Description Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Services Relationship Executive on our team. Provides key leadership on global, enterprise-wide, foundational programs in support of Dell's strategic transformation. Works directly with customers on challenged accounts to both reactively and proactively solve customer issues. Defines requirements/roadmap and get well plan with customer and internal stakeholders including expectations, benefits and timing. Technical knowledge is required across multiple Dell functions, exceptional interpersonal skills and ability to manage and communicate across multiple teams and individuals. Transforming and working closely with multiple Dell Business units (Customer, Account Management, Field & Remote Support team, Sales, Managed Services, Consulting and Strategically Aligned Businesses). Communicates with all levels of leadership including Executive presentations on account status, approach and timelines. RESPONSIBILITIES Work as part of the Americas team of experienced Services Relationship Executives to turn challenged accounts around and proactively improve high value customer experience by ensuring solutions holistic and viewed with long term lens ress complex issues for our customers to insure the highest levels of satisfaction with our products and services Work across all parts of Dell Technologies and all customer segments to drive stability in solutions delivered Engage across the entire selling lifecycle to insure the validity and stability of solutions Drive continuous improvement for all aspects of customer experience to include products, services, support and processes Provides advanced specialized expertise, needed to resolve the most complex customer issues, and drives innovation in product development as well as services and support processes. Frequently assigned to lead new project initiatives, gains support and commitment from others and mobilizes people to take action. Works with Professional Services, Managed Services and Support Services desirable. One or more is required. Uses judgment, creativity and extensive technical knowledge to formulate and recommend solutions. Identifies, documents and reports design, reliability and serviceability issues. Leverages extensive network across Dell EMC's technical community to bring attention to opportunities for Dell EMC products and solutions. Extends Dell EMC's reputation for service and support excellence, with broad publication of white papers, industry publications, presentations at professional associations, etc. DESIRED SKILLS & EXPERIENCE: Typically requires 15+ years of professional experience and 8-10 years diversified leadership, planning, communication, organization and people motivation skills (or equivalent experience). Understanding of Dell EMC's products and their value ed to the customer . ITIL and Project Management certifications (one or more required). Analytical ability, communication skills and problem solving skills Conflict resolution skills. Ability to lead, motivate and direct a workgroup. Customer focused, ability to influence others to achieve results. Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment. If you're keen to be at the heart of strategic transformation in a game-changing business, this is your opportunity to develop with Dell. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. Job ID: R Show full job description Apply Now

Keywords: Dell Technologies, Texas City , Senior Consultant, Transformation PM, Professions , Texas City, Texas

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