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Digital workplace consulting Anywhere in the US

Company: HCL Technologies
Location: Texas City
Posted on: September 4, 2020

Job Description:

Location : No constraint on the location . Could be based out of anywhere in USA Role Description A client facing consultant responsible for engaging and educating stakeholders in HCL practices and products. The position will work closely with internal and external teams, supporting the identification of opportunities for Workplace Experience Consulting (WXC). This will involve vertical and horizontal account planning, collaborating on and delivering Go-To-Market collateral to a variety of levels across the business, and attending initial client meetings to propose our products and capabilities, and qualify the opportunity. Once an opportunity is qualified (both standalone or as part of an RFI/RFP/RFS), responsible for commercial management of the proposal and pricing (including costing and contracting) in collaboration with the account team and their sales and pricing resources. Give continued attention to the closing of these opportunities and the resulting contracting work. Occasionally deferred opportunities will arise, and our BDM will own the timescale and engagement strategy to ensure we are first and foremost in the client's mind at the right stage of the buying cycle. Responsible for ensuring value for money on behalf of the client, aspirational alignment, client satisfaction and success, ensuring delivery meet all expectations set in the sales process, and the deliverables themselves, repeat opportunities resulting from matters identified during delivery, those that occur in the client's business whilst we are engaged, and those that can be foreseen as a result of close and trusted advisor status with the client. Main areas of responsibility: - Become a client's trusted advisor, making recommendations on Workplace Experience (WX), change management and user adoption that are both commercially and technically sensitive - Lead the client(s) in order to shape and share the messaging around workplace experience and ensure user-centricity in design and definition and subsequent delivery of agreed solutions - Responsible for supporting the client's understanding of the importance of workplace experience in implementing user journeys, service design, communications and change management, driving adoption and ensuring measurable metrics are included in all appropriate design decisions - Provide strong client engagement, building confidence in our internal teams while ensuring appropriate resourcing that enables the teams to support client needs - Be flexible in the ability to be a team leader or participant, analyzing and reviewing data with the client, providing appropriate solutions to problems and making decisions on the way forward by acting as liaison between the client and the consultancy team - Define the overall WX strategy and vision for the client experiences across all channels, aligning with HCL's broader business strategies and technology solutions - Plan, facilitate and/or participate in ideation or collaborative workshops building and maintaining productive relationships with diverse teams spanning all organizational levels - Cleary communicate workplace insights to large, global, cross-functional teams and senior stakeholders contributing to the development, design and optimization of a user experience across workplace facing platforms, services and applications. Essential Skills and Experience - Strong background in consulting and sales engagement methods, mechanisms and network growth with seamless, transparent handover to Consulting/Delivery teams. - Expertise across all facets of human-centered design and user experience, spanning WX strategy, experience/interaction, and user adoption - Confidence and competency in leading educational engagements to bring stakeholders to a foundational level of awareness around WX, the WXC practice, market expectations and insights and effective digital transformation - Bachelor's degree or equivalent experience: Information Sciences, Computer Science or a related area - Strong, confident and professional communication skills, including oral presentation and creating effective, accessible presentation material: - Highly competent to an advanced level in presentation design and creation, including engaging with internal support functions such as marketing and evangelists - Ability to listen to, inform, influence, negotiate and present confidently with different audiences, from peers to C-level executives and communicate with users at all stages of the digital literacy spectrum - Facilitate, contribute to and leverage Workshops for the purposes of opportunity discovery, capability showcasing and rapid qualification - Strong leadership, strategic thinking and practical organizational planning skills - Ability to design and define Experience Level Agreements (XLA), considering the different aspects of a service that are being measured when contractual XLA's are under consideration - Practical understanding (including capabilities and limitations) of current technologies used to build rich workplace experiences (Stakeholder Mapping, Journey Mapping, User Adoption, etc.) - Strong background in service architecture, designing workplace services from onboarding and deployment, through collaboration and unified communications and up to support structures, helpdesks, ITSM platforms and the measuring and monitoring required for quality assurance and service optimization - Previous application of XLA, the journey from Service Level Agreements (SLAs), the ability to define and measure experience and how to articulate the differences is a plus - Understanding of Agile and Lean methodology for the effective integration into the wider team and development of collateral is association with colleagues and collaboration with other resources is a plus - Technical architectural knowledge, affording the understanding of design decisions and their impact on users is a plus Person Specifications - Demonstrates strong interest in the future of the workplace, behavioural change, user adoption and change management - Critical and independent thinker, able to make strong decisions quickly and create innovative solutions - Self-motivated, able to manage conflicting responsibilities and work with minimal day to day supervision - Excellent at building relationships with clients, internal delivery teams and third-party partners

Keywords: HCL Technologies, Texas City , Digital workplace consulting Anywhere in the US, Professions , Texas City, Texas

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