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Senior Customer Enablement Consultant - Office Hours - Financials

Company: Adaptive Insights
Location: Texas City
Posted on: March 18, 2020

Job Description:

Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. Job Description About the Team Customer Enablement at Workday is all about our customers we create programs to help them drive business value from their Workday applications. As part of Customer Enablement, the Office Hours team is responsible for delivering a high quality consulting experience ranging from feature demonstrations to answering complex how-to questions. Team members say that the breadth of services keeps the job exciting and fresh. Job Description Office Hours is an appointment-based consulting service designed to assist customers with how-to questions, to provide feature demonstrations to existing customers and to guide customers in their own configurations. Office Hours Consultants have both a broad and deep understanding of Workday Financials applications. In this position, we are looking for expertise in all areas of Financials: - Financials - Procurement - Inventory - Projects - Revenue - Spend Management In addition, the willingness to learn quickly and the ability to clearly articulate and demonstrate solutions is a key component of the role. The work is fast-paced and the questions varied the ability to think on your feet and provide sound advice is paramount. Your ability to communicate and demonstrate software will be critical. Locations: This position can be located in any metro market In addition to staffing Office Hours, the Customer Enablement Consultant, Office Hours will have the opportunity to also participate in in other Enablement Programs such as: - Next Level presentations (one hour detailed feature demonstrations). - Enablement Workshops (2 to 3-day multi-customer facilitation that includes feature familiarization, demonstrations and activities as well as coaching customers as they configure in their own environments). - Jumpstarts (one-on-one customer design workshop). - Review and Recommend (configuration and business requirements reviews with a detailed follow-up deliverable calling out opportunities for optimization). - Deployments (full deployment of a feature like Expenses, Projects or Procurement). Major Responsibilities Include: - Conduct pre-appointment research to ensure understanding of customer questions. - Conduct Office Hours appointments providing guidance and demonstrations depending on the questions - Develop and deliver Customer Enablement programs as outlined above, including end-to-end feature deployments. - Clearly and effectively communicate answers, solutions and value. - Drive creation of new, value-add programs to drive customer feature adoption. - Keep up to date with industry practices in financial related domains and be able to engage with the client on those topics. About You: We are looking for someone who has the following: - 3+ years of consulting experience in change management or management consulting - this position can be filled at the Senior level if the candidate has more years of experience - 5+ years of software consulting and deployment experience on large enterprise projects - Ability to gain a thorough understanding of Workday concepts as new features are released in areas of core Financials, Procurement, Inventory, Financial Reporting, Projects, Revenue, or Spend Management as well as new features released for Workday core concepts - Certified or ability to certify in Workday Financials and to deploy the solution. - Capable of influencing, interacting and collaborating with senior executives, internally and externally. - Capable of understanding complex, technical process issues and facilitate/influence decision making. - Excellent verbal and written communication skills. - Ability to distill complex concepts into compelling, relevant and understandable presentations is paramount. - Ability to demonstrate Workday effectively (including value, benefits, etc.) as part of any enablement program. - The ability to work on multiple engagements and deliverables simultaneously. - Bachelors degree or equivalent and relevant working experience required. Advanced degree preferred. - Ability to travel up to 20% #LI-JS2

Keywords: Adaptive Insights, Texas City , Senior Customer Enablement Consultant - Office Hours - Financials, Professions , Texas City, Texas

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