Bilingual Patient Access Specialist
Company: Galveston County Health District
Location: Texas City
Posted on: May 27, 2023
Job Description:
Would you LOVE to use your outstanding Customer Service skills
in assisting Galveston County residents? Are you ready for the
challenge?
Coastal Health & Wellness is seeking a Bilingual Patient Access
Specialist!
The right candidate will be responsible for but not limited to
financial screening patient to determine discount eligibility,
checking in patients, checking out patients, providing Patient Care
Plans, scheduling follow up appointments for medical, dental and
counseling, answering phone calls, sending communications
electronically to medical and dental care team members. This
position travels between Texas City and Galveston clinic locations
if/when necessary.
We can offer you:
---Excellent benefits; including an Amazing retirement package,
Paid Time Off plans, Free Life Insurance, FREE Long Term
Disability, Affordable Medical insurance, FREE parking and much,
much more!
---Team-oriented environment
---Hourly Rate: $17.00 - $20.60
We want you to join our team of professionals and begin a long term
career with us! If you meet the criteria listed below, please
apply.
Required:
- Graduation from an accredited high school or equivalent
- 1+ years of experience performing clerical type duties
(preferably in an electronic health system)
- Must have working knowledge of general office procedures,
office copiers, fax machines, computers, and multi-line telephone
systems and be able to multitask
- Bilingual in Spanish required
- Ability for spur of the moment transportation without relying
on organization vehicles.
- Must possess or ability to readily obtain a valid driver's
license issued by the State of Texas for the type of vehicle or
equipment operated.
- Department of Motor Vehicle check may be required, if
applicable.
- Customer Service Oriented.
- Excellent written and verbal communication skills.
- Excellent Computer Skills MS Office.
- Must be willing and able to work evening and weekend hours if
necessary.
- Must be in compliance with GCHD Immunizations policy.
- Must be in compliance with ICS training requirements.
- Must pass criminal background check and drug/alcohol
screening.
An equivalent combination of education and work experience which
appropriately demonstrates the knowledge, skills and abilities to
perform the above-described essential functions will be considered
when hiring for this role.
Traditional Duties:
- Perform Financial Screening for patients to determine
eligibility for discount services in accordance with Health
Resources and Services Administration (HRSA) grant requirements and
identify other programs patient may be eligible for (Title V,
Health Texan Women, Medicaid, etc....)
- Document and scan accurately into patients' chart requirement
paperwork
- Verify insurance coverage via electronic systems or phone call;
accurately load insurance information into patient chart
- Accurately Check In patients for scheduled appointments,
collect applicable fees (nominal, deposit or co-pay), document TVFC
date as required, add insurance to encounter if applicable, print
label to designated printer depending of visit type at Galveston
location and provide patient receipt of payment.
- Verify insurance and/or CHW eligibility is active prior to
scheduling appointment
- Assisting patients checking out by scheduling follow up
appointments for medical, dental, and counseling as indicated by
Providers
- Provide Patient Care Plan and Appointment Reminder Letter
- Sending appropriate communication to medical providers via EMR
task program
- Monitor patient communication through various contact methods -
phone, email, Patient Portal and respond in a timely manner
- Document completion of Action Task In Box
- Accurately collecting, entering charges, and posting payments
to patients' accounts
- Update relevant patient information to maintain an accurate
patient record
- Responsible for the security and confidentially of patient
information always
- Scanning appropriate documents accurately to patient chart and
accurate folder
- Monitoring and managing flow of the waiting rooms
- Completing various administrative assignments and clinic
reports, which includes, but is not limited to, printing daily
schedules for identified staff; accurately completing and e-mailing
daily Incomplete Provider Encounter Report, documenting left
without being seen, etc....
- Maintaining copies of Coastal Health & Wellness approved forms
and literature for providers and nursing staff to use in patient
care
- Deliver Dental Instruction sheets to designated Operatory
- Edit Dental Treatment Plan fees as instructed by Dentist in
accordance with Governing Board approved fees
- Accurately calculate cost for Dental Contract Service Agreement
(DCSA) in accordance with current DCSA guidelines and Governing
Board approved fees as indicated on Treatment Plan, generate
Agreement, explain process to patient and obtain signature
- Sending appropriate notifications to providers via email
- Notifying appropriate parties of maintenance requests according
to Health District procedures
- Maintaining copies of Coastal Health & Wellness approved forms
and literature for dental staff to use in patient care
- Performs other duties as assigned by supervisor
No Phone Calls Please
ADA/EEO/DFWP
Our Mission: Protecting and Promoting the Optimal Health and
Well-Being of Galveston County
Keywords: Galveston County Health District, Texas City , Bilingual Patient Access Specialist, Other , Texas City, Texas
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