Customer Service Representative

Company: The NineHertz
Location: Texas City
Posted on: March 18, 2023

Job Description:

We are looking for a motivated Customer Service Representative to join our customer service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management. You should be able to make outbound calls to the customers informing them about promotional offers. In addition to this, you should be able to gather feedback from customers and maintain a record of the same.

Requirements

Proven work experience as a Call Center Customer Service Representative.

Knowledge of customer service practices and guidelines

Highly detail-oriented and organized individual

Excellent communication and interpersonal skills

Ability to handle stressful situations and maintain a calm composure.

Ability to work independently and collaboratively with the team.

Having an eye for detail and good listening skills

Ability to offer excellent customer service.

Keywords: The NineHertz, Texas City , Customer Service Representative, Other , Texas City, Texas