Claims Adjuster - Crop
Company: QBE Insurance Group Limited
Location: Texas City
Posted on: January 26, 2023
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Job Description:
Primary Details
Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve
their ambitions inside and outside of work. From development
opportunities to flexible work options and highly competitive
reward and benefits packages, we understand the importance of
living our values when it comes to our people.
Everything we do at QBE is underpinned by our company's cultural
elements - because we know it's not just what we do that matters,
it's how we do it that makes the difference.
This opportunity is accountable for delivering prompt and accurate
claims service to policyholders and agents for both multi-peril
crop insurance (MPCI) and crop hail claims by completing field
inspections, communicating with involved parties, performing
investigations, determining appropriate adjustments and
administering insurance policies to ensure compliance with state
and federal regulations. Partner with Field Claims Manager to
ensure effective and efficient claims operations.
Primary Responsibilities
--- Distribute and direct losses and claim tracking for defined
territory or agency base to support delivery of effective customer
service and claim resolution and ensure team alignment with
business goals
--- Accurately document, process and transmit loss information in
order to determine potential damages associated with difficult and
complex claims
--- Provide overflow support to Compliance Department of quality
control audits for Federal Crop Insurance Corporation (FCIC and
Crop Hail)
--- Complete field inspections, reviews and adjustments by reading
maps and aerial photos, measuring fields and storage bins, and
appropriately administering company crop insurance policies. Ensure
compliant and cost effective application of crop policies by
leveraging knowledge of insurance statues and regulations and
complying with state and federal regulatory requirements
--- Provide effective and timely communication with agencies in
defined territory on claim status and other inquiries
--- Build and maintain relationships with customers by providing
timely an accurate policy service, answering questions and
communicating adjustment determinations
--- Coach claims adjusting team by supporting and mentoring team
members and providing advice and feedback to guide the success of
the team and meet service level expectations
--- Provide information and feedback regarding the quality of agent
business and/or policy files of regional claim operations to
maximize profit and quality of business
--- Deliver classroom and field training programs for claims
technology applications and crop programs ensuring effective
educational resources for clients and alignment of training
services with key stakeholders expectations
--- Participate with internal committee to develop global claims
technology solutions that support business need
--- Attend National Crop Insurance Services (NCIS) regional and
state committee meetings to make business aware of any legal issues
or changes that will impact the business
--- Contribute to a positive work environment by demonstrating
cultural expectations and influencing others to reward performance
and value "can do" people, accountability, diversity and inclusion,
flexibility, continuous improvement, collaboration, creativity and
fun
Required Education
--- High School Diploma/GED
Required Experience
--- 5 years relevant experience
Preferred Competencies/Skills
--- Evaluate project outcomes through analyzing current state and
desired future state
--- Utilize effective communication channels for both external and
internal customers
--- Handle complex claims using a logical approach
--- Provide adjusters detailed instructions for claim procedures
and company policy
--- Support implementation of company strategies
--- High attention to detail
--- Solve day-to-day problems, using critical thinking
--- Train others on process and procedures
Preferred Education
--- Bachelor's Degree or equivalent combination of education and
work experience
Preferred Experience
--- 5 years experience in MPCI and Crop Hail claims experience
Preferred Licenses/Certifications
--- Crop Adjuster Proficiency Program (CAPPP); per State
Requirements
Preferred Knowledge
--- Working knowledge of claims administration best practices and
procedures
--- Understanding of local, state and industry standards (NCIS)
--- Understanding of relevant laws and regulations across multiple
jurisdictions
--- Working knowledge of Microsoft Office suite, general computer
software and database systems
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks
seven cultural elements) - because we know it's not just what we do
that matters, it's how we do it that makes the difference. We
expect all employees to role model and inspire the right behaviors
that link to our cultural elements:
--- We are customer-centered
--- We are technical experts
--- We are diverse
--- We are fast-paced
--- We are courageous
--- We are accountable
--- We are a team
All employees are expected to adhere to QBE's Code of Ethics and
Conduct and apply sound risk management practices
US Only - Travel Frequency
--- Frequent (approximately 10+ trips annually)
Physical Demands
Field agents: Work is generally performed in both an office
environment and remote external environments that may present
exposure to adverse environmental conditions dependent on customer
location. Must have the ability to remain in a stationary position
for extended periods of time. Must be able to operate basic office
equipment including telephone, headset and computer. Must be able
to walk on uneven ground, climb, bend, stoop, use a step, crawl
and/or kneel. Incumbent may be exposed to environments that present
hazardous weather, chemicals and/or animals. Incumbent must be able
to lift up to 25 lbs.
US Only - Disclaimer
--- To successfully perform this job, the individual must be able
to perform each essential job responsibility satisfactorily.
Reasonable accommodations may be made to enable an individual with
disabilities to perform the essential job responsibilities.
Job Type
--- Individual Contributor
Global Disclaimer
--- The duties listed in this job description do not limit the
assignment of work. They are not to be construed as a complete list
of the duties normally to be performed in the position or those
occasionally assigned outside an employee's normal duties. Our
Group Code of Ethics and Conduct addresses the responsibilities we
all have at QBE to our company, to each other and to our customers,
suppliers, communities and governments. It provides clear guidance
to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to
education, experience, skills, geographic location and business
needs
Annual Salary Range: $50,000 - $68,000
AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote),
IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR,
PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY
Annual Salary Range: $55,000 - $76,000
CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago
IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $60,000 - $85,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace,
which is why QBE provides you with the benefits, support and
flexibility to help you concentrate on living your best life
personally and professionally. Employees scheduled over 30 hours a
week will have access to comprehensive medical, dental, vision and
wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off
program. In addition, our paid-family and care-giver leaves are
available to support our employees and their families. Regular
full-time and part-time employees will also be eligible for QBE's
annual discretionary bonus plan based on business and individual
performance.
QBE recognizes that exemplary benefits extend beyond benefits
coverage and compensation. Flexibility in your working environment
is important to maintaining balance and QBE is dedicated to
ensuring employees achieve personal and professional integration by
providing the opportunity for hybrid work arrangements.
How to Apply:
To submit your application, click "Apply" and follow the step by
step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with
equal employment opportunity legislation in each jurisdiction it
operates.
Keywords: QBE Insurance Group Limited, Texas City , Claims Adjuster - Crop, Other , Texas City, Texas
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