Host/Hostess (PT)

Company: Waterman's Restaurant
Location: Texas City
Posted on: November 19, 2022

Job Description:

Job Description Waterman's Restaurant is currently looking for a part-time Host/Hostess who will present a positive first impression of the establishment's friendliness, excellent service and high standards. The Role: The Host/Hostess greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess performs light housekeeping duties such as cleaning glasses and menus. As a member of an energetic team, the Host/Hostess will answer the phones and fill to-go orders. Availability must include holidays, nights, and weekends. Responsibilities: Greet incoming and departing Guests warmly with a genuine smile and eye contact. Escort them to assigned dining area, present menus and announce waiter's name. Seat Guests in either the bar or dining area depending on their preference Answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies. Help dining room staff by setting tables. Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders. Receive payments by validating credit charges, approving checks, accepting currency, calculating and issuing change for ToGo orders. Requirements: Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance. Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to walk and stand during entire shift. Must be able to reach, bend, stoop and wipe. Must be able to carry trays or supplies (10-30 lbs). A desire to help out where needed and work as part of a team. Passion for providing extraordinary service. The ability to thrive in a fast-paced environment. An appetite for learning (and great food). Flexibility to work a variety of shifts. 6 months experience in a full-service restaurant preferred. Must be upbeat, outgoing and positive. Must be able to assist Guests and possess great Guest relations skills. Ability to work positively in a fast-paced environment. Ability to stand/walk and stay focused and alert for extended periods of time. Skills & Proficiencies: Customer Service. People Skills. Professionalism. High Energy. Multitask. Thoroughness. Planning. Basic Math. Teamwork. Attention to Detail. Verbal Communication. Organized. Flexible. Management Skills.

Keywords: Waterman's Restaurant, Texas City , Host/Hostess (PT), Other , Texas City, Texas