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Patient Representative II - Clearlake

Company: The University of Texas Medical Branch
Location: Texas City
Posted on: June 24, 2022

Job Description:

Minimum Qualifications:

Bachelors degree or equivalent and four (4) years experience, in social services, clinical care or clinical operations settings including advising patients or customers of their rights and assisting them with resolution to their issues.

Job Summary:

This position serves as a liaison between the patient, families, and the UTMB executive leadership team, physicians, and staff. The advocate serves as a central resource for information concerning patient rights, service recovery and provides a formal grievance mechanism for UTMB Health.

The advocate will also work with UTMB leadership by using data and patient feedback to drive patient experience improvement opportunities. The advocate masters an understanding of our mission, policies, and procedures to respond to patient questions or concerns, as well as educate staff and physicians concerning these issues.

The advocate provides a critical role to help patients best utilize the healthcare system and are experts at communicating effectively with a wide variety of audiences. The Department of Patient Services supports the entire UTMB Health System. This position will be primarily based in Galveston but may need to work from other UTMB campuses based on business needs.


To provide excellent patient/family experience by investigating patient/family complaints in all UTMB Health settings which includes, care provided by physicians and other healthcare professionals, potential liability, quality of care, hospital policy and procedure, and extensive conflict resolution with patients and families.



Approximate salary $48,000.00 commensurate with experience.

Work Schedule:

Monday through Friday, 8am to 5pm and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Primary Location

United States-Texas-Texas City

Work Locations

1395 - Clinic Netwrk Operation


Medical Administrative


UTMB Health




Employee Status


Job Level

Day Job

Job Posting

Jun 16, 2022, 8:58:19 AM

Keywords: The University of Texas Medical Branch, Texas City , Patient Representative II - Clearlake, Other , Texas City, Texas

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