Patient Contact Representative Remote Position

Company: Aston Carter
Location: Texas City
Posted on: January 12, 2022

Job Description:

Description:

PRIMARY DUTIES/RESPONSIBILITIES:

Schedule the delivery of rental units within 24 hours of order release

Obtain the return of rental unit from patients/customers within 60 days of discharge

Completes outbound dialer calls and handles inbound calls

Identifies additional contact numbers when necessary

Coordinates with both internal and external customers for delivery & return

Interacts with patients, home health agencies, and doctors' offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email

Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist

Enter detailed order notes documenting course of action taken in multiple systems

Maintains their assigned worklist in a timely and efficient manner

Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving workorders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc.

Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc

Reduce the volume of Missing In Action units (MIA)

Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time

Understand and comply with HIPPA regulations and PHI and all 3M policies.

Skills:

Medical, Research, Healthcare, Claims, customer service

Top Skills Details:

Medical, Research, Healthcare, Claims, customer service

Additional Skills & Qualifications:

QUALIFICATIONS At least one year of call center experience. Capable of multitasking and toggling through 4-5 different systems (dual screens) Strong typing skills Flexible & Adaptable - with schedule, workflow processes and priorities Commun

Contact Details:

2108932401 ext 56178

sdamodar@astoncarter.com

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Texas City , Patient Contact Representative Remote Position, Other , Texas City, Texas