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Lead Outreach Intake Specialist - THN

Company: Endeavors,TM Inc.
Location: Texas City
Posted on: November 18, 2021

Job Description:

JOB PURPOSE: Ensure delivery of services to aide in the prevention of homelessness by developing community outreach efforts, building awareness of the program and providing oversight of eligibility screening. ESSENTIAL JOB RESPONSIBILITIES: Conduct outreach and networking activities in the community. Provide presentations at various community groups within geographically disbursed regions. Promote the success and reputation of the program. Conducts initial and continuous training for all outreach staff. Strategically plans community outreach operations, scheduling, implementation, and evaluation of all outreach activities. Meets regularly with Outreach and Intake Specialists to review workloads, keep them abreast of current issues, informed of program information and visits with them locally and at remote offices to ensure client needs are met. Conducts initial eligibility screening of client---s seeking program assistance. Provide general information and community referrals to clients not meeting program eligibility requirements. Collaborate with Lead Case Manager to ensure prompt case management and smooth resolution to problems and concerns. Provide on-going program evaluation and recommendations to the Program Director for continuous growth and quality. Oversees and approves all documented eligibility screening; sets up initial client file, prepares reports as requested by Program Director. Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to ---Empower people to build better lives for themselves, their families and their communities.---Job Requirements:ESSENTIAL QUALIFICATIONS: EDUCATION: BA in Social Work, Sociology, Psychology, Communications or related field preferred. EXPERIENCE: 2+ years supervisory experience; social service environment preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, a strong plus. Experience delivering public presentations preferred. LICENSES: Drivers License with clear record required. VEHICLE: Must have daily use of a vehicle without prior notice. Up to 40-50% travel within county and surrounding areas. OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Preferential hiring consideration given to Veterans or military spouses. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations to large and small groups. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. 45 WPM, 90% accuracy. DECISION MAKING: Ability to think analytically and evaluate the impact of recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. SUPERVISION: Ability to train, evaluate and guide employees. Ability to delegate and ensure follow through. Ability to provide feedback in a respectful and constructive manner. TECHNICAL: Knowledge of community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits. TRAINING REQUIREMENTS: New Employee Orientation and SSVF job specific duties and responsibilities. -- Salary/Wage -- EOE Statement Endeavors-- and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Endeavors-- and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors-- and Endeavors Unlimited, Inc. are 'Equal Opportunity/Affirmative Action Employers.'

Keywords: Endeavors,TM Inc., Texas City , Lead Outreach Intake Specialist - THN, Other , Texas City, Texas

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