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RN - Director of Patient Experience

Company: Gables Search Group
Location: Texas City
Posted on: October 7, 2021

Job Description:

Director (RN) of Patient Experience-Full Time-Texas City, TX

Shift: Full Time (No Weekends)

This Healthcare Facility is a 223-bed facility located southeast of Houston in Texas City. Founded in 1952, this campus has grown from a 90-bed hospital to a state-of-the-art facility to meet the needs of the surrounding communities. 

The hospital offers a variety of acute-care services, including 24-hour emergency care, cardiovascular care, women's services, and orthopedics. Staff members say  it is a great place to work because of its fast pace, supportive management, and emphasis on teamwork. 

Job Functions:

Implement division strategic plan for advancing patient experience that aligns with the enterprise framework

Collaborate with the healthcare system, division and corporate leadership to develop targeted action plans for leaders and key facility/unit results

Shape corporate strategy by providing data-driven feedback on needed interventions or workshops

Conducts regular site visits (travel required) to provides oversight, coordination and direction for patient experience initiatives under direction of DVPPE

Operationalize stactics and best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Standards of Behavior, Bedside Shift Report, etc. and coaches facilities in support of these strategic goals

Analyzing CAHPS and other Patient Experience data and provide frequent reporting to key stakeholders

Coordinates with Education and HR partners to implement evidenced based practices training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties

Engage with individual facilities to identify unique concerns and assist with development of action plans

Provide support and direction with regards to obtaining favorable CAHPS results

Monitor and evaluate reports consistently, trouble shoot areas of concerns; implement corrective action as needed

Validates information gathered onsite visits and reported to leadership for improved outcomes

Evaluate the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees.

 

Education:

Bachelor's Degree in Nursing  Required

Master's Degree in Healthcare Leadership or other related field Required

Education:

3+ years of Healthcare leadership or management Preferred

Licensure:

Lean experience or Six Sigma Black or Green Certificates Preferred 

General Comments

Salary Range: $43.68 (3-5 years experience) $54.60 (5-10 years experience) $65.52 (10+ years experience)

Keywords: Gables Search Group, Texas City , RN - Director of Patient Experience, Other , Texas City, Texas

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