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Advanced Medical Support Assistant

Company: Department of Veterans Affairs
Location: Texas City
Posted on: May 3, 2021

Job Description:

* Videos


* Duties




This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2021 or until all positions are filled. The initial cut-off date for referral of eligible applications will be February 8, 2021, with subsequent cut-off dates of every Monday until all positions are filled.

Select all locations you are willing to consider as this announcement will be used to fill vacancies at all listed locations.

Learn more about this agency


The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated delivery model / Patient Aligned Care Team (PACT), medical, specialty or mental health team at the Michael E. DeBakey VA Medical Center and Community Based Outpatient Clinics.

The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. AMSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:

* Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate. * Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. * Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. * Identifies incomplete encounters and communicates findings to providers; as needed. * Assists the team to reinforce the plan of care and self-help solutions. * Enters appropriate information into the electronic record. * Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. * Ensures correct and update insurance information is captured. * Manages patient systems to verify and validate accuracy and resolve issues. * Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. * Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs.

Telework: Not available.

Financial Disclosure Report: Not required.

Travel Required

Not required

Supervisory status


Promotion Potential


* Job family (Series)

0679 Medical Support Assistance

* Requirements



Conditions of Employment

* You must be a U.S. Citizen to apply for this job * Designated and/or random drug testing may be required * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to a background/security investigation * Must be proficient in written and spoken English * Selected applicants will be required to complete an online onboarding process * Must pass pre-employment physical examination


Basic Requirements:


  • * United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. * Experience and Education. * Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,

MUST DEMONSTRATE EXPERIENCE IN RESUME * Education. One year above high school; OR,

MUST SUBMIT COPY OF SCHOOL TRANSCRIPT * Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Example: Three months general administrative experience and 12 semester hours of college credit. MUST DEMONSTRATE EXPERIENCE IN RESUME AND SUBMIT COPY OF SCHOOL TRANSCRIPT

* Certification. None required * English Language Proficiency. Advanced Medical Support Assistants must be proficient in spoken and written English, as required by 38 U.S.C. 7403(f).

Grade Determinations:

To qualify for the GS-6 level, your resume must demonstrate you possess the specialized experience necessary to possess the Knowledge, Skills, and Abilities required for the grade. Be specific when describing the job duties that demonstrate you possess the Knowledge, Skills, and Abilities listed.

Advanced Medical Support Assistant, GS-6

Experience. One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below for the GS-6 level:

* Demonstrated Knowledge, Skills, and Abilities. Candidates will be required to demonstrate the KSAs below.

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/117, Part II, Appendix G45. Medical Support Assistant Qualification Standard dated August 1, 2019

The full performance level of this vacancy is GS-6.

Physical Requirements: This position requires light carrying under 15 pounds; Pushing (2 hours); Reaching above shoulder; Walking (1 hours); Standing (1 hours); Kneeling (1 hour); Hearing aid permitted; Protracted or irregular hours of work.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, Texas City , Advanced Medical Support Assistant, Other , Texas City, Texas

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