This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open
until September 30, 2021 or until all positions are filled. The
initial cut-off date for referral of eligible applications will be
February 8, 2021, with subsequent cut-off dates of every Monday
until all positions are filled.
Select all locations you are willing to consider as this
announcement will be used to fill vacancies at all listed
Learn more about this agency
The Advanced Medical Support Assistant (AMSA) works
collaboratively in an interdisciplinary coordinated delivery model
/ Patient Aligned Care Team (PACT), medical, specialty or mental
health team at the Michael E. DeBakey VA Medical Center and
Community Based Outpatient Clinics.
The AMSA provides specialized and expert administrative patient
support while working collaboratively in an interdisciplinary
coordinated care delivery model. Work involves specialized
administrative judgment and the flexible use of a wide range of
clinical flow processes relating to access to care across multiple
clinics, specialties, and/or care in the community resources.
Recommends changes to existing clinic procedures based on current
administrative guidelines. Expertise in utilizing numerous advanced
patient systems in support of multiple clinics involved in an
interdisciplinary coordinated care delivery model. Coordinates with
the patient care team to review clinic appointment availability
(utilization) to ensure that clinic schedules are closely monitored
to effectively support the needs of the clinics and makes
adjustments as necessary. AMSAs at this level develop and/or
maintain effective and efficient communication with the patient,
interdisciplinary coordinated care delivery model teams, VA medical
centers, and other agencies (e.g., assist with communications
during the inpatient to outpatient discharge; communicate with
non-VA medical facilities; manage a system for follow-up care such
as consults, tests, etc.). Other assignments at this level include,
but are not limited to:
* Processes incoming patient secure messaging through
MyHealthyVet and coordinates with care team as appropriate. *
Participates in team huddles and team meetings to manage, plan,
problem solve, and follow-up with patient care by sharing
information and collaborating with the interdisciplinary team. *
Setting priorities and deadlines, adjusting the flow and sequencing
of the work to meet team and patient needs. * Identifies incomplete
encounters and communicates findings to providers; as needed. *
Assists the team to reinforce the plan of care and self-help
solutions. * Enters appropriate information into the electronic
record. * Monitors pre-appointment information and/or requirements
to assure readiness for patient visit/procedure. * Ensures correct
and update insurance information is captured. * Manages patient
systems to verify and validate accuracy and resolve issues. *
Evaluates patient information and clinic schedule lists to
determine whether the patient requires an immediate appointment. *
Informs team members about shared patients (i.e., those who receive
their care at multiple VA centers or those who receive care in the
Work Schedule: Various schedules that may include off-tours,
weekends and holidays will be discussed during the interview
process and are subject to change based on Agency needs.
Telework: Not available.
Financial Disclosure Report: Not required.
* Job family (Series)
0679 Medical Support Assistance
Conditions of Employment
* You must be a U.S. Citizen to apply for this job * Designated
and/or random drug testing may be required * Selective Service
Registration is required for males born after 12/31/1959 * You may
be required to serve a probationary period * Subject to a
background/security investigation * Must be proficient in written
and spoken English * Selected applicants will be required to
complete an online onboarding process * Must pass pre-employment
- * United States Citizenship: Non-citizens may only be appointed
when it is not possible to recruit qualified citizens in accordance
with VA Policy. * Experience and Education. * Experience. Six
months experience of clerical, office, customer service, or other
administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
MUST DEMONSTRATE EXPERIENCE IN RESUME * Education. One year
above high school; OR,
MUST SUBMIT COPY OF SCHOOL TRANSCRIPT * Experience/Education
Combination. Equivalent combination of experience and education are
qualifying for entry level for which both education and experience
are acceptable. Example: Three months general administrative
experience and 12 semester hours of college credit. MUST
DEMONSTRATE EXPERIENCE IN RESUME AND SUBMIT COPY OF SCHOOL
* Certification. None required * English Language Proficiency.
Advanced Medical Support Assistants must be proficient in spoken
and written English, as required by 38 U.S.C. 7403(f).
To qualify for the GS-6 level, your resume must demonstrate you
possess the specialized experience necessary to possess the
Knowledge, Skills, and Abilities required for the grade. Be
specific when describing the job duties that demonstrate you
possess the Knowledge, Skills, and Abilities listed.
Advanced Medical Support Assistant, GS-6
Experience. One year of experience equivalent to the GS-5 grade
Demonstrated Knowledge, Skills, and Abilities. Candidates must
demonstrate all of the KSAs below for the GS-6 level:
* Demonstrated Knowledge, Skills, and Abilities. Candidates will
be required to demonstrate the KSAs below.
1. Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met.
2. Ability to independently set priorities and organize work to
meet deadlines, ensuring compliance with established processes,
policies, and regulations.
3. Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal
and external customers. This may include preparing reports in
various formats and presenting data to various organizational
levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process
(including, but not limited to, scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and
patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the
technical nature of language utilized by clinicians.
References: VA Handbook 5005/117, Part II, Appendix G45. Medical
Support Assistant Qualification Standard dated August 1, 2019
The full performance level of this vacancy is GS-6.
Physical Requirements: This position requires light carrying
under 15 pounds; Pushing (2 hours); Reaching above shoulder;
Walking (1 hours); Standing (1 hours); Kneeling (1 hour); Hearing
aid permitted; Protracted or irregular hours of work.
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign
education to meet qualification requirements, you must send a
Certificate of Foreign Equivalency with your transcript in order to
receive credit for that education. For further information, visit: