Patient Service Specialist I - College Station
Company: Baylor Scott & White Health
Location: Texas City
Posted on: February 19, 2021
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Job Description:
JOB SUMMARYThe Patient Services Specialist 1, with direct
oversight, provides administrative support in a physician office,
clinic or other operational area that assists patients, to ensure
high quality, patient-centered care. Duties include patient
relations, check-in and check-out, scheduling, insurance
verification and answering phones.ESSENTIAL FUNCTIONS OF THE
ROLEAssists with patient duties to include patient relations,
check-in or check-out, scheduling, insurance verification, and
answering phones. Arranges follow-up visits and referral
appointments.Assists with patient registration duties by collecting
and verifying insurance information. Verifies patient demographics
and enters changes into computer system. Directs patient to
appropriate waiting areas.Accepts payments for physician/clinic
services according to established guidelines. Posts payments and
enters charges into computer utilizing appropriate codes. Generates
daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural
information to patients or approved outside entities. May be
required to discuss financial arrangements with patients.Receives
and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours
of operation, etc. Ensures any patient complaints are handled
appropriately.Assists with medical records duties as requested.KEY
SUCCESS FACTORSGood listening, interpersonal and communication
(oral and written), and professional, pleasant and respectful
telephone etiquette. Ability to adapt communication style to suit
different audiences. Empathetic listener, sensitive, upbeat,
optimistic, articulate, gracious and tactful.Ability to promptly
assess requests by using electronic and paper resource materials
and correctly respond to patient inquiries.Ability to calm upset
patients in a composed and professional demeanor.Excellent data
entry, numeric, typing and computer navigational skills, with
attention to details.Comfortable working in a fast paced,
constantly changing and stressful environment.BENEFITSOur
competitive benefits package includes the following- Immediate
eligibility for health and welfare benefits- 401(k) savings plan
with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO
accrual beginning Day 1 Note: Benefits may vary based upon position
type and/or levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED
Equivalent- EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Texas City , Patient Service Specialist I - College Station, Other , Texas City, Texas
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