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Specialist - Deskside Support

Company: HCL Axon
Location: Texas City
Posted on: March 25, 2020

Job Description:

SR Number C3I/C3I/2019/ Designation Specialist - Deskside Support Location Texas Job Description (Posting). To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Experience 2.5-5 Years Qualification Diploma Others No. of Positions 1 Skill (Primary) BPS-Onsite Support Services-Desk Side Services Country USA Employee Group Contract City Travis County Entity INFRA Auto req ID BR Removal Date 17-Mar-2021

Keywords: HCL Axon, Texas City , Specialist - Deskside Support, Other , Texas City, Texas

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