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Field Service Technician

Company: HP Development Company, L.P.
Location: Texas City
Posted on: January 25, 2023

Job Description:

Field Service Technician

Description -

JOB DUTIES: Perform installations, training, maintenance, and repairs on customer equip- ment. Determine site and equipment requirements. Understand customer goals and iden- tify the consequences of various solutions. Work according to the project plan, installation plan, an escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proac- tive monitoring procedures to identify problem prevention opportunities. Provide the cus- tomer with an overview of installation activity, site-specific information, and access to ap- propriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures. SPECIAL SKILLS: Knowledge of Color Management Knowledge of inkjet printing technology Strong mechanical skills Strong pneumatic skills Strong electrical and electronic skills Strong computer/network skills Field Service experience, ability to work autonomously Valid driver's license in good standing, ability to lift, bend and stoop throughout the day as necessary to repair printers

Job -

Schedule -
Full time

Shift -
No shift premium (United States of America)

Travel -

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

Keywords: HP Development Company, L.P., Texas City , Field Service Technician, IT / Software / Systems , Texas City, Texas

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