Field Service Technician
Company: HP Development Company, L.P.
Location: Texas City
Posted on: January 25, 2023
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Job Description:
Field Service Technician
Description -
JOB DUTIES: Perform installations, training, maintenance, and
repairs on customer equip- ment. Determine site and equipment
requirements. Understand customer goals and iden- tify the
consequences of various solutions. Work according to the project
plan, installation plan, an escalation plan. Configure system
hardware, software, and network components. Assemble and integrate
system/product and verifies system/product operation. Use proac-
tive monitoring procedures to identify problem prevention
opportunities. Provide the cus- tomer with an overview of
installation activity, site-specific information, and access to ap-
propriate contacts. Maintain a high level of customer satisfaction
by clarifying customer needs and ensuring that they are met. Handle
customer-relations problems promptly and appropriately, and
escalate issues according to established procedures. SPECIAL
SKILLS: Knowledge of Color Management Knowledge of inkjet printing
technology Strong mechanical skills Strong pneumatic skills Strong
electrical and electronic skills Strong computer/network skills
Field Service experience, ability to work autonomously Valid
driver's license in good standing, ability to lift, bend and stoop
throughout the day as necessary to repair printers
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with
Disabilities.
Keywords: HP Development Company, L.P., Texas City , Field Service Technician, IT / Software / Systems , Texas City, Texas
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