TexasCityRecruiter Since 2001
the smart solution for Texas City jobs

Customer Service Supervisor

Company: SPECTRUM
Location: Texas City
Posted on: January 13, 2021

Job Description:

Spectrum currently seeks a Supervisor, Customer Service/Repair for our Customer Ops/Service Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Essential Job Functions:? Participate in employee selection, training, and development.? Continual monitoring of ACD thresholds and team's activities to assure compliance with department standards.? Develop processes and training programs that will proactively improve call handling, increase first call resolution rate, decrease or eliminate controllable calls and recognize cost reduction potential.? Review and analyze statistical reports to manage teams? productivity.? Ensure team is adhering to schedule so as to meet and exceed service level objectives.? Increase team productivity and motivation.? Conduct weekly team meetings to keep team members up to date on latest information.? Assist team with escalated customer issues.? Conduct quality control phone call monitoring to evaluate TSS performance, identify strengths and weaknesses and ensure that a high quality of work is being performed.? Provide one-on-one coaching and development for each team member on a consistent and timely basis.? Prepare annual evaluations and provide monthly feedback.? Maintain professional customer service skills at all times and provide 100% satisfaction on each customer contact (internal and external customers.? Support and encourage all company policies with disciplinary actions as required.? Develop reward and recognition programs to motivate team.? Ensure Kronos payroll system is properly accounted for and accurately updated for team.? Perform other duties as assigned by management.Preferred Qualifications:? Bilingual (English/Spanish) ? Must be able to work in a fast-paced environment, self-motivator that promotes teamwork amongst co-workers.? Excellent communication and organizational skills ? Flexibility to work full time shifts that include evenings and/or weekends.? Excellent reading, writing and telephone skills are required.? Ability to read, write and interpret general business correspondence and procedures manuals.? Lifting of up to 30 pounds, prolonged standing, walking and sitting.? Will frequently work at a desk and use a computer for extended lengths of time.?Must be able to talk and hear within normal ranges and possess the ability to reach, handle and feel.Education & Experience:? High school diploma or equivalent.? Minimum of 4+ years experience focusing on communications with internal and external customers.? Must have recent Supervisory or ?lead? experience (within the last 12 months) in a contact center environment providing leadership for 15 or more employees.? Certificate or graduation from a technology based institution focusing on computer systems, electronics and/or IP technologies preferred.? Experience with customer relations, communications and sales skills. Must be patient, flexible, dependable, and have an outstanding attendance record. For more information on Spectrum's benefits, please click here .

Keywords: SPECTRUM, Texas City , Customer Service Supervisor, Hospitality & Tourism , Texas City, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Shift Manager (Tomball)- Bonus, PTO, Closed Holidays, Benefits
Description: GENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts conveying the Cane---s culture to his/her Crewmembers and Customers as well be a creative team player who (more...)
Company: Raising Cane's
Location: Tomball
Posted on: 01/19/2021

Chipotle: New Restaurant Opening In Springwoods - Now Hiring
Description: New Restaurant Opening in Springwoods Now Hiring 3704 20032960 DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typicalFast food experience. Chipotle has always done things (more...)
Company: Chipotle
Location: Spring
Posted on: 01/19/2021

Security Monitor II Shift Supervisor
Description: Facility:--LEIDEL COMPREHENSIVE SANCTION CENTERCompensation Base: Compensation Bonus if applicable : Equal Opportunity Employer.SummaryThis position coordinates the administrative and operational security (more...)
Company: Geo Reentry Services
Location: Houston
Posted on: 01/19/2021


Delivery Driver - Flexible Schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Magnolia
Posted on: 01/19/2021

Delivery Driver - Weekly Pay
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Humble
Posted on: 01/19/2021

New Restaurant Opening in Springwoods - Now Hiring (3704)
Description: New Restaurant Opening in Springwoods - Now Hiring 3704 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical br fast food experience. Chipotle has always done (more...)
Company: Chipotle
Location: Spring
Posted on: 01/19/2021

Financial Aid Customer Service Representative
Description: Financial Aid Customer Service Representative Houston, Texas, West Loop CenterNew Managerial Professional 20002CA Requisition 1 day ago Post DateThe Organization Houston Community College HCC (more...)
Company: Houston Community College System
Location: Houston
Posted on: 01/19/2021

New Restaurant Opening in Springwoods - Now Hiring (3704)
Description: New Restaurant Opening in Springwoods - Now Hiring 3704 20032960 Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done (more...)
Company: Chipotle
Location: Spring
Posted on: 01/19/2021

Cook
Description: CookUS-TX-TOMBALLRequisition ID: 221Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts nationwide and is now hiring a Cook in your area (more...)
Company: Healthcare Services Group, Inc.
Location: Tomball
Posted on: 01/19/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Friendswood
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Texas City RSS job feeds