General Manager
Company: Papa John's
Location: Texas City
Posted on: March 9, 2023
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Job Description:
THIS IS A FRANCHISE POSITION
General Manager
Manages and assumes responsibility for all functions of a Papa
John's restaurant to ensure high quality products and customer
service are delivered to ensure restaurant profitability. This is
accomplished by being a self-sufficient leader, making quality
decisions, and instilling pride and accountability in team members.
Other responsibilities include the management of operations
including the execution of all Company policies, procedures,
programs and systems. Ensures compliance with all federal, state
and local laws and ethical business practices.
Responsibilities
Provide quality products to our customers by building a system of
quality with team members, which ensures each delivered product
meets Papa John's standards and accurately reflects the customer's
order. Professionally and promptly respond to all customers
concerns or issues. Solicit customer feedback, share feedback with
team and use feedback to improve restaurant operations and build
brand loyalty. Communicate, train, and promote quality standards to
team members by utilizing all available tools including Operations
Manual and Team Member Handbook.
Actively recruit customer focused team members, maintain adequate
staffing levels according to projected sales, properly orient and
train team members to exceed customer expectations, ensure
compliance with uniform and appearance standards, establish and
communicate performance expectations and conduct timely and
effective performance reviews. Document performance issues and take
appropriate disciplinary action, up to and including termination.
Effectively coach and develop team members to ensure entire team is
quality and customer focused; and build an atmosphere of teamwork,
energy and fun.
Manage sales goals against budget & prior year by providing prompt
and friendly customer service; building check averages through team
member training on products and sales execution. Seek additional
sales through traditional and non-traditional methods by executing
creative local restaurant marketing and creating a positive
presence in the community.
Manage profit goals against budget & prior year; ensure food, labor
& other controllable costs stay within budget, & correct deviations
from the budget by accurately utilizing the FOCUS System. Develop &
implement appropriate plans to resolve unfavorable trends and
enhance profits. Execute administrative and cash management duties.
Plan and manage adequate inventory levels using the restaurant's
computerized inventory system to meet sales demands and minimize
loss. Manage company's assets by ensuring the restaurant is clean,
fully equipped and all equipment operates properly; ensure
restaurant meets safety and security standards at all times;
oversee preventative maintenance and repairs when necessary.
Key Ingredients
High School diploma or GED required.
Serv-Safe/Local or State Food Service Certification preferred
Two years restaurant management or supervision experience
preferred
Must have a driver's license valid under the laws of the state(s)
where the team member works, proof of insurance, satisfactory
vehicle and the ability to drive
Skills: Cash management; planning and organization; effective
communication
It is the policy of Papa John's to provide equal employment
opportunities for all applicants and team members without regard to
race, color, religion, sex, age, marital status or civil
partnership, national or ethnic origin, pregnancy or maternity,
veteran status, uniformed service (as defined by 10 U.S.C. -101
(a)(5)), protected disability status, genetic information, sexual
orientation, gender identity, gender reassignment, or gender
expression, or any other characteristic protected by statute or
law.
Keywords: Papa John's, Texas City , General Manager, Executive , Texas City, Texas
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