Sales Manager, Hotel Services - Hyatt Lost Pines Austin TX
Company: Encore
Location: Texas City
Posted on: May 7, 2022
Job Description:
Position OverviewThe Sales Manager is responsible for
effectively guiding customers through event experiences,
identifying solutions that meet their goals and objectives,
resulting in a compelling event experience. Utilizes all available
tools to ensure maximum event and revenue capture from assigned
customer base. Cultivates and maintains relationships with key
hotel personnel to enhance the overall business relationship with
hotel. Supports Company initiatives, business strategies and Core
Values. This position reports to a Sr. Sales Manager, Sales
Director, or Director, Event Technology.Key Job
ResponsibilitiesRevenue Generation
- Drive Results by soliciting and securing business through a
proactive, consultative sales approach, utilizing Encore's sales
process and methodology.
- Effectively prepare and present quotes and proposals in a
timely manner to customers, including those submitted through
www.encoreglobal.com, venue booking system, or other sources as
assigned.
- Effectively collaborate with vendors and other
departments/divisions of the company to capture and service
events.
- Attend site visits, pre-conference planning meetings, and
appropriate venue meetings as necessary to support the customer
event experience.
- Understand event cost structure and incorporates this into
solution designs according to established profitability
guidelines.Relationship Management
- Deliver World-Class Service by cultivating and maintaining
relationships with customers, venue personnel and various Encore
supporting functions and departments.
- Thoroughly research and understand customer history and
previous experiences, in order to create more personalized customer
experiences.
- Value People by attending customer meetings, understanding
their goals and responding to their questions, concerns, and
challenges.
- Do the Right Thing by ensuring all customer information is up
to date and accurate in the Customer Relationship Management system
(CRM) at all times.
- Actively refer and guide customers through the Encore network,
leveraging contacts to secure additional opportunities with
existing customers.Sales Accountability
- Maintain a healthy pipeline at all times that ensures
achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely
accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts
at home location, ensuring they are accurate and submitted
timely.
- Learn and adopt all SOPs related to the role and any new
initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and
emerging technology supporting meetings and events.Job
Qualifications
- BS/BA or 1+ years of Encore or equivalent experience
required
- 1 year technology sales or hospitality experience
preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes
preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skillsCompetencies (by
Core Values)
- Hospitality
- Responsiveness
- Professionalism
- Decision Quality
- Business Insight
- Collaborates
- Builds Networks
- Plans and Aligns
- Instills Trust
- Demonstrates Self-AwarenessWork EnvironmentHotelWork is
performed in a hotel/convention center environment with moderate
exposure to outdoor temperatures and to dirt, sand and/or dust. The
working conditions will vary between moderately quiet to noisy
volumes. Team members will use high-end audio visual equipment and
electrical components, and will be exposed to heights via lifts and
ladders. Team members may be asked to work in multiple hotel
locations. Working times will include irregular hours and on-call
status including days, evenings, weekends and holidays. Team
members must adhere to appearance guidelines as defined by Encore
based on an individual hotel or a representation of hotels in that
city or area.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)SDL2017
Keywords: Encore, Texas City , Sales Manager, Hotel Services - Hyatt Lost Pines Austin TX, Executive , Texas City, Texas
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