Customer Technical Quality Engineer
Company: Manuli Ryco US
Location: Houston
Posted on: February 19, 2026
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Job Description:
Job Description Job Description 1. Position Summary: The
Customer Technical Quality Engineer (CTS & Claims) owns the
end-to-end customer claims and failure analysis process for Manuli,
Ryco, and Techmaflex products across the Americas. This role
combines hands-on technical investigation, first-level failure
analysis oversight, and customer-facing root cause leadership into
a single accountable position. 2. Roles and Responsibilities:
Claims Ownership & Customer Interface • Own customer and internal
quality claims from receipt through closure. • Act as the primary
technical interface with customers, including OEM and multinational
accounts. • Lead customer communications related to failure
analysis, corrective actions, and preventive actions. • Conduct
on-site customer visits to validate product application,
installation practices, and operating conditions. Technical
Analysis & Investigation Leadership • Oversee First-Level
Investigation (FLI) performed by CTS Technicians. • Perform
advanced technical analysis of returned components. • Validate
sample handling, documentation, and evidence integrity. •
Coordinate testing requirements with plants and technical centers
Root Cause & Corrective Action Leadership • Lead structured Root
Cause Analysis (8D). • Validate root causes and corrective actions.
• Escalate systemic issues and recommend preventive measures.
Systems, Metrics & Continuous Improvement • Maintain claims data,
KPIs, and timelines in HDQ. • Analyze trends and support ISO 9001
audits. 3. Qualifications & Skills: Required: • Bachelor’s degree
in Mechanical Engineering or equivalent. • 3 years in quality or
failure analysis roles. • Experience leading 8D RCA. • Knowledge of
hydraulic systems and hose construction. • Strong technical writing
skills. • Fluent in Spanish (spoken and written). • Valid passport
with ability to travel throughout North and South America.
Preferred: • Hose, hydraulic, or fluid power industry experience. •
Multinational customer exposure.
Keywords: Manuli Ryco US, Texas City , Customer Technical Quality Engineer, Engineering , Houston, Texas
