Part-Time PC Technician III
Company: Lone Star College
Location: Conroe
Posted on: April 16, 2024
Job Description:
Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, integrity, leadership, stewardship, respect and
accountability to LSC students and employees is essential.Cultural
Beliefs
- One LSC
- Student Focused
- Own It
- Advance Equity
- Cultivate Community
- Choose LearningThe Chronicle of Higher Education's "Great
Colleges to Work For" is designed to recognize colleges that have
been successful in creating great workplaces and to further
research and understanding of the factors, dynamics and influences
that have the most impact on organizational culture at higher
education institutions.Lone Star College has been recognized in
multiple categories.
Campus Marketing Statement
Lone Star College-MontgomeryLone Star College offers high-quality,
low-cost academic transfer and career training education to 80,000+
students each semester. LSC has been named a 2023 Great Colleges to
Work For institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.Lone Star
College-Montgomery, the premiere student-centered educational
institution in Montgomery County, serves The Woodlands and Conroe
communities. LSC-Montgomery provides a relaxing and conducive
learning atmosphere while offering leisure learning opportunities,
individual classes, and unique programs such as radiologic
technology, physical therapy, and biotechnology.Location address is
3200 College Park Drive, Conroe, TX 77384.
Job Description
PURPOSE AND SCOPE:The Technician III supports and maintains
computer systems, desktops, and peripherals. This includes
installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment while ensuring optimal workstation
performance. The Technician III troubleshoots problem areas in a
timely and accurate fashion and provides end user training and
assistance where required. ESSENTIAL JOB FUNCTIONS:
- Work with end users to identify and deliver required PC
services
- Act as a liaison and provides training and support to end users
and staff on computer operations and other issues
- Install, configure, test, maintain, monitor, and troubleshoot
level III end user workstation hardware, networked peripheral
devices, and networking hardware products
- Install, configure, test, maintain, monitor, and troubleshoot
associated end user workstation software and networking software
products
- Perform on-site analysis, diagnosis, and resolution of
semi-complex PC problems for a variety of end users, and recommend
and implement corrective hardware solutions, including off-site
repair as needed
- Receive and respond to incoming calls, pages, and/or e-mails
regarding PC and/or hardware problems
- Help maintain an inventory of all monitors, keyboards, hard
drives, modems, printers, scanners, and other peripheral
equipment
- Assist in preparing, maintaining, and upholding procedures for
logging, reporting, and statistically monitoring PC
performance
- Document instances of hardware failure, repair, installation,
and removal
- Construct, install, and test customized configurations based on
various platforms and operating systems
- Recommend, schedule, and perform PC, hardware and peripheral
equipment improvements, upgrades, and repairs
- Maintain up-to-date knowledge of hardware and equipment
contracts and supervises contract-based installations
- Responsible for other reasonable related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly detailed understanding of Windows, Mac, and Unix
operating systems and/or AV systems as required
- Background of strong customer service orientation
- Highly skilled at explaining technical subjects to non-
technical as well as technical customers
- Has expertise in principles and concepts underlying an area of
IT
- Current and proficient in any new concepts or practices in own
IT discipline, and applies that knowledge to the current work
- Has in-depth understanding of the different aspects of the
College's purpose and operations (academic; research;
administrative)
- Has some awareness of external trends and best practices
- Has basic knowledge of project management
- Ability to represent and promote the team's mission and goals
across teams, processes, and departments, as needed. Knows when
support from outside the team is needed to help move forward and
acts accordingly
- Ability to write and present reports and/or proposals that
persuade or communicate important messages
- Understands and interprets other viewpoints and assimilates
them, as appropriate, into new or revised work processes and
products
- Ability to work to resolve conflicts (e.g., technical
disagreements or design reviews) in own work unit
- Ability to make decisions guided by IT and the College's
precedents and objectives
- Ability to makes decisions and recommendations on issues
affecting projects and a client base
- Demonstrated ability to work with management, which helps
create standards for a team and assists in establishing methods of
accountability for the completion of assignments and tasks
- Demonstrates flexibility and discretion in negotiations with
customers and/or colleagues
- Ability to seek opportunities and set some goals for own
development
- Ability to follow team and OTS procedures, but regularly
evaluates those procedures
- Ability to anticipate consequences of actions and prepares for
potential problems or opportunities that are not obvious (e.g., are
not part of the standard practice in the field)
- Ability to set goals for others that support short-term team
goals. May establish long term goals for others
- Ability to know and follow standard operating procedures
PHYSICAL ABILITIES:The work is sedentary. Typically, the employee
sits comfortably to do the work. However, there may be some
walking; standing; bending; carrying of light items, such as
papers, books, or small parts; or driving an automobile. No special
physical demands are required to perform the work. WORK SCHEDULE
AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
office equipment
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards REQUIRED QUALIFICATIONS:
- High school diploma or GED and at least 1 year of related
experience, or an equivalent combination of education and
experience
Salary
Hourly Pay Rate is $15.24
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Special Instructions
Go to the Job Search page, click on 'My Activities' at the top of
the page. Under My Cover Letters and Attachments you will click on
'Add Attachment.' Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume. If you are applying for an
Instructional position (i.e. Faculty, Adjunct Faculty, Instructor),
please ensure you include the following to be considered:
Resume/CV, Cover Letter, Teaching Philosophy, and unofficial
transcripts. You must limit your file name for any attachment to 40
characters or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application
material received via fax, email, mail, or hand delivered.Postings
for part-time and adjunct positions are active for the academic
year. By selecting the option to receive notifications on your
profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).If
selected for an interview, a recruiter will contact you by phone,
or email to schedule an interview.Lone Star College participates in
the E-Verify program, under which Lone Star College provides the
federal government with information from each new employee's Form
I-9 to confirm that the employee is authorized to work in the
United States.More information on the E-Verify program is available
at .Lone Star College is an EEO Employer. All positions are subject
to a criminal background check.
Keywords: Lone Star College, Texas City , Part-Time PC Technician III, Engineering , Conroe, Texas
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