Customer Service Representative - Pet Me Scratch Me Onalaska
Company: Destination Pet LLC
Location: Onalaska
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Welcome to Destination Pet. We
are One Pack- a united team working together to elevate the love
and lives of pet families. Our pet-obsessed professionals create a
connected care network of trustworthy partners who bring creative
innovation every day. We are revolutionizing the pet industry. Join
us! We're sniffing out our next Customer Service Representative at
Pet Me Scratch Me - Onalaska —someone who can make every client
feel like a VIP (Very Important Pet-parent). Are you part
concierge, part chaos coordinator, and fluent in both human and
hound? If you love pets *and* people—and can juggle phones,
customers, and the occasional muddy paw print—this is your moment.
At Destination Pet, we’re not just another Pet/Vet care
center—we’re a community that lives to elevate the love and lives
of pet families. Since 2016, we’ve been serving up best-in-show
care from coast to coast with day care, boarding, grooming,
training, veterinary services, and more. Whether its belly rubs or
brushing, our goal is simple: make pets feel at home and their
humans feel at ease. Perks & Pay: Part-time health, mental health,
and telehealth benefits Pay starts at $12–$15/hour DOE tips
Reporting To: General Manager What You Should Know: You’ll be on
your feet often—standing, walking, climbing stairs, wrangling
leashes. Must be able to lift 40 lbs (bags of food, pet crates,
sleepy bulldogs—you know). Availability on evenings, weekends, and
holidays required (pets don’t take days off). Exposure to cleaning
supplies, pet hair, and, ahem, “accidents” is part of the gig.
Based on the requirements of this position, all applicants must be
18 years or older. What You’ll Be Doing (Besides Being the Friendly
Face Everyone Remembers): Welcoming pet parents and their furry
VIPs like they just walked into a 5-star resort (but with more
shedding). Answering phones with a smile in your voice and
multi-tasking like a pro. Touring new clients through the facility
and selling the services that keep tails wagging. Ensuring
up-to-date vaccinations are on file—because safety first. Managing
check-ins and check-outs with efficiency and a personal touch (and
the occasional treat). Handling cash, cards, and balancing the
end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism— even
when it’s clearly the cat’s fault. Escorting pet guests to and from
their enclosures with the care of a concierge and the patience of a
preschool teacher. Keeping the lobby clean, welcoming, and ready
for first impressions and sweet reunions. Jumping in to support
other team members whenever needed. We’re all in this together.
Other Duties as Assigned . What You Bring to the Table: You’re a
people-person and a pet-person. Previous experience in customer
service or retail? Heck yes. You’ve got solid communication
chops—phone, in-person, email, you name it. Multi-line phones and
computer systems don’t scare you. You're cool under pressure and
know how to keep things professional (even when someone’s
barking—and we don’t mean the dog). You solve problems faster than
a lab chasing a tennis ball. High school diploma or equivalent
required. 1 year of customer service experience preferred. If
you’ve got the charm of a customer service pro and the heart of a
dog mom (or dad), grab a name tag—we’re saving you a spot.
Destination Pet LLC affords equal employment opportunities to
employees and applicants without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, genetic
information, age, disability or any other characteristic protected
by federal, state or local law. Equal Opportunity Employer
Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors
to make our employment website and application process accessible
to all users and applicants. In doing so, we provide reasonable
accommodations to applicants with disabilities. If you have a
disability and require a reasonable accommodation or assistance
completing the application process, please contact a member of our
recruitment team. At Destination Pet, we're all about creating a
workplace that's bursting with diversity and inclusivity. We don't
play favorites or judge folks based on skin color, religion,
gender, age, disability, or any other protected characteristics.
Our hiring decisions are solely based on what you can bring to the
team. So, we're throwing the door wide open for all like-minded
candidates who believe in celebrating and honoring diversity and
inclusion. Ready to join our pack?
Keywords: Destination Pet LLC, Texas City , Customer Service Representative - Pet Me Scratch Me Onalaska, Customer Service & Call Center , Onalaska, Texas
