Bilingual Customer Service Representative

Company: Bold Business
Location: Texas City
Posted on: May 4, 2024

Job Description:

Summary: We are seeking a skilled Bilingual English/Spanish Call Center Representative to join our team. The successful candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service. - As a Call Center Representative, you will be responsible for handling inbound and outbound calls in both languages, assisting customers with inquiries, resolving issues, and providing information about our products and services. -Responsibilities:

• Answer incoming calls promptly and professionally in both English and Spanish.
• Provide accurate information to customers regarding products, services, and company policies.
• Assist customers with placing orders, processing payments, and resolving billing issues.
• Handle customer complaints and escalate complex issues to the appropriate department.
• Follow up with customers to ensure their inquiries are resolved to their satisfaction.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Input and update customer information in the company database.
• Meet or exceed performance goals, including call volume, quality, and customer satisfaction metrics.
• Collaborate with team members and other departments to improve processes and enhance the customer experience.
• Stay up-to-date on product knowledge and industry trends. -Requirements:
  • Fluency in both English and Spanish (written and verbal) is required.
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a customer service or call center environment is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office applications and CRM software.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Positive attitude and willingness to learn and grow within the company.

Keywords: Bold Business, Texas City , Bilingual Customer Service Representative, Other , Texas City, Texas