Technical Service Governance Manager
Company: Resolve Tech Solutions
Location: Texas City
Posted on: April 28, 2024
Job Description:
Position Summary: We seek an IT professional with expertise in
enterprise-level information technology operations, focusing on
cloud-based environments. The ideal candidate possesses
demonstrated project management and people leadership skills within
technical teams, advanced communication skills, and can foster
effective collaboration with internal and external clients. Success
in this role requires strong organizational skills and keen
attention to detail. We highly value candidates with a background
in Managed Service Provider (MSP) environments.
Key Responsibilities
- Plan, execute, and manage technical project team workloads
while overseeing the sustainment operations of technical delivery
teams.
- Manage services per contracted SLAs.
- Collaborate closely with teams on Cloud migration, operations,
and new customer onboarding, playing a critical role as a
stakeholder in Managed Cloud Delivery and providing valuable
service input.
- Define and refine team operating models while contributing to
the establishment of necessary structures, roles, and
responsibilities.
- Define cloud-centric measures and performance metrics to assess
service effectiveness for customer delivery.
- Develop and oversee project plans, documentation, and
deliverables, including spreadsheets, diagrams, presentations, and
process maps.
- Manage multiple deployment teams and customer environments
during buildout and sustaining maintenance activities in a managed
service environment.
- Manage relationships with the internal technical leads,
external customer team leads, and all other applicable stakeholders
in the service delivery process.
- Proactively manage program/project schedules, evaluate contract
scope changes, resolve resource conflicts, and ensure comprehensive
project documentation.
- Other duties aligned with program management responsibilities
may be assigned; occasional travel may be required for internal
and/or customer-related program/project activities. Qualifications
and Experience
Basic Qualifications
- Bachelor's degree in business, Information Technology, a
business-related field, or equivalent practical experience.
- Active Secret clearance or must be able to obtain a security
clearance.
- 10+ years of project management experience leading technical
teams in deploying and sustaining infrastructure, services, and
applications.
- Understanding of SAP-BASIS, HANA, Cloud, Linux, SQL, and
DBA
- Strong working knowledge of Microsoft Word, Project,
PowerPoint, Visio, Excel, and Outlook.
Preferred Qualifications
- Experience with PPM and Agile tools such as Confluence, JIRA,
etc.,
- Project Management Professional (PMP) or equivalent
certification
- Certification: AWS Cloud Practitioner, CompTIA Sec
Keywords: Resolve Tech Solutions, Texas City , Technical Service Governance Manager, Executive , Texas City, Texas
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